Presteem

Returns & 30-Day Guarantee

Returns & 30-Day Money-Back Guarantee

Effective date: September 9, 2026. Seller: Trade Regency LLC, operating Presteem. Contact: contact@presteem.com.

1. Our 30-day satisfaction guarantee

If you are not satisfied with a set purchased directly from presteem.com, contact us within 30 calendar days after delivery to request a return under our 30-day money-back guarantee. The guarantee covers a genuine trial of the utensils; opening the packaging or trying them for their intended purpose does not by itself make them ineligible.

The return window starts on delivery of the set being returned. If an order arrives in separate parcels, each set has its own delivery date. Please retain the delivery record or contact us if the recorded date is incorrect. Your timely request preserves the claim while we provide instructions; a delay in our response will not shorten your window.

Once we have provided the return instructions, please ship the return within 14 calendar days. A delay in our response will not shorten this period.

2. How to start a return

To request a return, contact us at contact@presteem.com with your order number, the name or email used for the purchase, and the set or sets you wish to return. A reason can help us improve but is not required to establish ordinary dissatisfaction within the guarantee.

Once your request is approved, we will provide the return address and shipping instructions. Please do not send your order to the address shown on the parcel, our registered agent, or our business correspondence address without our prior confirmation. We will not obstruct an eligible return by failing to provide usable instructions.

3. What to include and how to pack

Returned products must be complete, clean, dry, and in good condition, apart from signs of reasonable use during the 30-day trial. Damage caused by misuse or alterations is not covered by the satisfaction guarantee. This does not affect your rights if an item arrived damaged, defective, or incomplete.

Return the four utensils and the travel wrap belonging to each returned set. Clean and dry used utensils and secure the knife and other pieces so they do not move through or puncture the package. Use the original packaging if available, or equivalent protective packaging; original packaging is not an absolute condition for a valid guarantee claim.

If an item or accessory arrived missing, tell us rather than purchasing a replacement for the return. Damage, incompleteness or alterations unrelated to a reasonable trial may require individual assessment. We will explain a proposed deduction and its basis rather than apply an undisclosed automatic fee.

4. Return shipping costs

You pay return postage for a change-of-mind or satisfaction return. We do not charge a restocking fee. If you paid an outbound delivery charge, that charge is not refundable for a change-of-mind or satisfaction return, except where reimbursement is required by applicable law. If outbound shipping was free, we do not deduct a shipping charge from your refund. This does not limit remedies for damaged, defective, incorrect or undelivered goods for which we are responsible.

For a wrong item, transit damage, defect or another error for which we are responsible, we arrange a suitable prepaid return or another resolution without making you pay necessary return postage. Do not pay an unusually expensive return cost without contacting us so we can arrange a practical route.

5. Refund amount and promotional bundles

A full eligible return of an order is refunded at the merchandise price actually paid, with applicable refundable taxes. We do not refund a notional undiscounted price. Refunds are issued in US dollars; your bank's currency conversion can affect the amount shown in another currency.

For a partial return of a two-set or three-set bundle, the refund for each eligible complete set is based on the discounted merchandise price actually paid for that bundle, divided by the number of sets purchased in the bundle. The calculation uses the price recorded on your original order, not the current selling price or the undiscounted price. Applicable refundable taxes are handled separately.

We do not retroactively reprice retained sets at full price. Separate order-wide discounts are allocated proportionately. Individual utensils are not sold as separate items in a set, but a defect affecting one piece will be handled with an appropriate remedy rather than automatically requiring the return of everything.

6. Inspection and refund processing

We will acknowledge receipt and inspect the returned goods promptly. We will issue an approved refund within 7 business days after receiving and inspecting the returned items, or sooner where law requires. If there is a problem with the return, we will explain it and allow you to respond.

Refunds go to the original payment method unless another lawful arrangement is agreed. Your bank or payment provider may need additional time to post the credit. We will provide confirmation when issued. We will not force store credit instead of a refund when a money refund is owed.

7. Damaged, defective, wrong or missing items

If your product arrives damaged or is defective, contact us at contact@presteem.com. Presteem will arrange an appropriate replacement or refund and cover any necessary return shipping costs. Please contact us before sending the item back.

Contact us promptly with your order reference and a description of the issue. Photos of the item and packaging can help, but inability to provide a photo does not automatically defeat a valid claim. Keep the item while we agree on next steps; do not use a damaged utensil.

Depending on the facts and applicable rights, we will arrange replacement, return and refund, or another agreed remedy. Reporting promptly helps investigation; the 30-day satisfaction deadline is not a blanket limit on defect rights. You will not be required to pursue our supplier or carrier as your only remedy.

8. Exchanges, gifts and cancellations

For a voluntary exchange, contact us first so we can confirm availability and any price difference. A gift recipient may initiate contact, but the refund normally returns to the purchaser's payment method. We may verify the order without disclosing unnecessary purchaser information.

If an order has not been dispatched, request cancellation immediately. If fulfillment cannot be stopped, this return policy applies after delivery, without restricting rights arising from an unlawful delay or other breach.

9. Packages, disputes and statutory rights

Keep proof of return dispatch and tracking. Contact us if a return is lost or delayed so we can investigate based on the shipping arrangement and applicable responsibilities. A tracking dispute is not resolved solely by an automated status label.

We may check for duplicate refunds or fraudulent requests, but will not require withdrawal of an honest review, complaint or lawful payment dispute as a condition of an eligible refund. We will coordinate to avoid paying the same refund twice.

This policy supplements mandatory consumer rights. Any change applies prospectively and does not reduce an already accepted guarantee for an earlier purchase.