Presteem

Shipping Policy

Effective date: September 9, 2026. Seller: Trade Regency LLC, operating Presteem. Email: contact@presteem.com.

1. Destinations and availability

We currently ship to addresses in the United States, as shown at checkout, except New Mexico, where we do not currently deliver. Availability may vary by country, region and delivery address due to carrier coverage or legal restrictions. If your address is not supported, please contact contact@presteem.com before ordering. If we accept an order that we cannot deliver, we will notify you and refund the undeliverable items and any related delivery charges paid.

2. Shipping price and taxes

Standard shipping is free to supported destinations. Any optional paid shipping service and its price are displayed at checkout before you place your order. We will not add an undisclosed shipping surcharge after you order. Applicable sales tax is displayed before payment. Import duties, import taxes, and customs clearance or carrier handling fees are additional and payable by you; see Section 5. Free outbound shipping does not mean free postage for a voluntary return; see our Returns & 30-Day Money-Back Guarantee.

3. Preparation and transit are separate

Order preparation: 1–3 business days after the order is accepted and necessary payment verification is completed.

Estimated transit: 7–11 business days after dispatch. Estimated total delivery time is 8–14 business days, including preparation and transit, unless a different estimate is shown for your destination before you order. Business days exclude weekends and relevant holidays. Transit times are estimates, not guaranteed delivery dates, and may vary with destination, customs clearance, carrier disruptions and peak periods. If we become aware of a material delay, we will inform you and provide the options required by applicable law.

We will not describe a delivery as dispatched merely because a label has been created. Dates represented as guaranteed require a separate express commitment; describing a period as estimated does not remove our obligation to have a reasonable basis for that estimate or to notify you of a material delay.

4. Dispatch location

Orders are shipped from China and may be fulfilled by third-party service providers. Trade Regency LLC remains your seller and customer service contact.

We provide the information necessary to fulfill delivery, such as recipient name, shipping address, order contents and relevant contact details, to the responsible providers as described in our Privacy Policy. We do not require a diagnosis to arrange shipment.

5. Import duties and clearance

Orders shipped from China may be subject to import duties, import taxes, and customs clearance or carrier handling fees. As the recipient and importer, you are responsible for these charges. They are not included in the product price or free shipping and are payable to the carrier or customs authority when requested.

The amount depends on the applicable customs rules and the shipment. We do not guarantee duty-free entry. Any sales tax collected at checkout is separate from import duties and taxes. Please contact contact@presteem.com before ordering if you need clarification.

6. Tracking and split shipments

When tracking is available, we send the tracking details to the contact address associated with your order. Tracking can take time to update after carrier acceptance. Contact us if a parcel shows no progress beyond the expected period or if the delivery date has passed.

An order may arrive in more than one parcel. We will identify the split where possible and provide the relevant tracking details. A split initiated by us does not create additional standard shipping charges. Return windows follow the delivery of the relevant set.

7. Shipment delays and cancellations

If we cannot ship within the promised period, we will notify you, explain the revised shipping date or the fact that no date is available, and offer the cancellation and refund options required by law. Where consent to a delay is required, we will obtain it rather than assume it from silence. You do not need to accept an indefinite delay.

If you cancel unshipped goods under those rights, we refund the amounts due within the legally required period. The operational inability to stop a parcel already handed to a carrier does not excuse a failure to comply with shipment-delay rules.

8. Address corrections, failed delivery and refused parcels

Check the delivery address and contact details before ordering. Let us know immediately if a correction is needed. We will try to update an order before dispatch, but a carrier may be unable to reroute a parcel already in transit.

If a parcel is returned because an address was incorrect or delivery could not be completed, we will explain the available options and any reasonably incurred, previously disclosed costs before agreeing to reship. We do not impose undisclosed penalties. Where the issue was caused by us or our fulfillment partner, we arrange the appropriate remedy without making you pay to correct our error.

Refusing a parcel is not a substitute for contacting us about a return, but does not remove rights that apply under law. Contact us if you believe an unexpected customs demand or carrier instruction is incorrect.

9. Missing parcels and delivery scans

If tracking says delivered but you have not received the order, check safe delivery locations and ask household members, then contact us. We will investigate with the carrier and consider the available evidence. A delivery scan does not automatically establish that we have fulfilled every delivery obligation.

Do not send payment details or identity documents by ordinary email merely to report a missing parcel. We may request proportionate information needed to investigate. We will agree on replacement, refund or another appropriate resolution based on the facts and your legal rights.

10. Damage and external events

If goods arrive damaged, retain the packaging if practical and contact us with your order number. Photos can assist the investigation but are not an absolute condition for every claim. Do not use damaged utensils. See the Returns Policy for remedies.

Weather, customs disruption, strikes and other events can affect estimates. We will communicate material changes and take reasonable steps to resolve them. These events do not authorize us to retain payment indefinitely for goods we cannot supply.

11. Contact and policy changes

For order assistance, email contact@presteem.com with the order number. The version disclosed with your order applies to that order, together with mandatory legal rights. Materially different delivery or cost terms will not be imposed retrospectively without an appropriate legal basis or agreement.